Privacy Policy
This Privacy Policy explains how Sham Empires LLC, doing business as REV360 ("REV360," "we," or "us"), handles information through rev360.ai, the REV360 application, and related pilot services.
1. Our role
REV360 generally acts as a controller for website inquiries, account administration, security, and our direct business relationship. When a customer submits company evidence for analysis, REV360 generally processes that data on the customer's instructions. Customers decide what company data to provide and are responsible for their own notices, permissions, and lawful basis.
2. Information we collect
We may collect account and contact details; workspace, company, user, and permission information; customer-submitted evidence such as CRM, financial, operational, or marketing records; diagnostic responses; generated analyses and reports; support communications; and technical, security, usage, and device information.
3. Sources
Information may come directly from users, workspace administrators, manual uploads, customer-authorized connectors, invited team members, support communications, and normal service logs. We do not treat the presence of a source in a catalog as permission to access it.
4. How we use information
We use information to create and secure accounts; bind evidence and results to the correct workspace and company; provide diagnostics and reports; operate, troubleshoot, and improve the service; prevent fraud and unauthorized access; communicate about the service; comply with law; and enforce agreements.
5. AI and analytical providers
When an authorized diagnostic runs, selected company evidence, instructions, and structured facts may be sent to an AI or analytical provider to generate the requested result. REV360 does not currently train its own foundation model on Customer Data. Provider handling is governed by our provider arrangements, configurations, and applicable provider terms. Users should submit only evidence authorized for the selected company and diagnostic.
6. How we share information
We may share information with service providers that support hosting, databases, authentication, security, communications, file processing, AI analysis, connectors, and customer support; with authorized members of the customer's workspace; for a customer-directed transfer; when required by law; or in connection with a corporate transaction subject to appropriate protections. We do not sell personal information or use Customer Data for third-party behavioral advertising.
7. Retention
We retain information for the period needed to provide the service, preserve accepted reports and required business records, support recovery, meet legal obligations, resolve disputes, and enforce agreements. Different records may have different retention periods. Raw customer evidence is not intended to become a permanent general-purpose warehouse; exact deletion, recovery, and temporary-retention behavior depends on the feature and applicable customer agreement.
8. Security and tenant isolation
REV360 uses administrative, technical, and organizational safeguards designed to protect information, including account and company scoping. No method of storage or transmission is completely secure. Customers should use strong credentials, limit access, and notify us promptly of suspected unauthorized activity.
9. Choices and rights
You may update certain account information and available preferences in the application. Depending on location, individuals may have rights to access, correct, delete, restrict, or object to certain processing. If REV360 processes information for a customer, requests concerning that customer's records may need to be directed to the customer. Contact us to submit a request; we may verify identity and authority before acting.
10. Children
REV360 is a business service and is not directed to children under 13. We do not knowingly collect personal information from children through the service.
11. Changes
We may update this Policy as the service and legal requirements change. We will update the effective date and provide additional notice when required. We will not materially change our treatment of previously collected information without appropriate notice or permission where required.
12. Contact
Privacy questions and requests may be sent to support@rev360.ai.
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